Question 1

Is JoviCare Link a hospital?

Accepted Answer

No. JoviCare Link is a coordination service — we help connect you with our partner hospital in India and support you through the process. Your treatment itself is provided by the hospital and its doctors, not by us.

Question 2

What does JoviCare Link actually do?

Accepted Answer

We help you understand your options, gather and share your medical information with our partner hospital, coordinate a treatment plan and written cost estimate, and support you through travel, treatment, and recovery — from your first question to being home again.

Question 3

How much does treatment cost?

Accepted Answer

Costs vary by treatment, hospital, and your individual medical condition — we don't quote a single fixed price. Share your medical reports with us, and we'll help the hospital review your case and provide a written, itemized estimate before you decide whether to travel.

Question 4

How do I get started?

Accepted Answer

The easiest way is to message us on WhatsApp with a brief description of your situation. There's no cost or commitment to asking a question.

Question 5

Why can't you just tell me a price?

Accepted Answer

Because treatment is individual — two patients with a similar diagnosis can need different tests, procedures, medicines, or length of stay. The hospital needs to review your actual case before it can give an accurate estimate, and we'd rather be honest about that than guess.

Question 6

Does the estimate include everything?

Accepted Answer

Not always — ask what's included (consultation, tests, the procedure itself, hospitalization, medicines, follow-up) and what isn't (travel, accommodation, visa costs). We'll help you get that clarity before you commit to anything.

Question 7

What if the final bill is different from the estimate?

Accepted Answer

It can happen if your condition or treatment needs change once care is underway. The hospital should explain any significant difference — if anything feels unclear, we're here to help you ask the right questions.

Question 8

What medical documents should I share?

Accepted Answer

Whatever's relevant to your condition — past medical reports, test results, imaging (X-ray, CT, MRI, ultrasound), prescriptions, or discharge summaries. We'll tell you what's actually needed for your specific case rather than asking for everything.

Question 9

Can I get a second opinion before deciding anything?

Accepted Answer

Yes. You can share your case and get input from our partner hospital's specialists before making any decision to travel — there's no obligation to proceed after that.

Question 10

Do I need a visa to travel to India for treatment?

Accepted Answer

Yes — India has a dedicated Medical Visa category for patients travelling for treatment. Requirements can change, so we recommend checking the official Indian government visa portal for current rules, and we'll support you through the documentation process.

Question 11

Do I have to travel right away?

Accepted Answer

No. You can start by discussing your situation and sharing medical information — travel only happens once you and the hospital have agreed on a plan.

Question 12

Which hospitals do you work with?

Accepted Answer

Our confirmed partner is Yatharth Hospitals. We work with a small, vetted network rather than listing every hospital in India — every partner here is one we can vouch for directly.

Question 13

Is it safe to send payment for my treatment?

Accepted Answer

Never send money to a personal account — always confirm payment details directly through the hospital's official channels before paying anything. If something feels off or unclear, ask us before you send anything.

Question 14

What if I have a medical emergency?

Accepted Answer

JoviCare Link isn't an emergency service — if you or someone you're with needs urgent care, go to the nearest hospital or emergency facility right away rather than waiting for a reply from us.

Question 15

What happens after I go home?

Accepted Answer

We help coordinate the transfer of your discharge records and support follow-up communication with the hospital. For anything that needs an in-person check after you're home, we recommend involving a local doctor — this is an area we're honest about still building out.

Frequently asked questions

About JoviCare Link

Costs & Estimates

Getting Started

Your Medical Case

Travel & Visa

Hospitals & Payments

Frequently asked questions

About JoviCare Link

Is JoviCare Link a hospital?+

What does JoviCare Link actually do?+

Costs & Estimates

How much does treatment cost?+

Why can't you just tell me a price?+

Does the estimate include everything?+

What if the final bill is different from the estimate?+

Getting Started

How do I get started?+

What if I have a medical emergency?+

What happens after I go home?+

Your Medical Case

What medical documents should I share?+

Can I get a second opinion before deciding anything?+

Travel & Visa

Do I need a visa to travel to India for treatment?+

Do I have to travel right away?+

Hospitals & Payments

Which hospitals do you work with?+

Is it safe to send payment for my treatment?+